Shipping & Returns
SHIPPING POLICY
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At Live and Vibrant, we want to ensure that you receive your order promptly and in good condition. We partner with Printify to provide a high-quality, on-demand print and fulfillment service for our custom-designed clothing and accessories.
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Shipping Rates and Delivery Times: Our shipping rates and delivery times vary depending on the shipping destination, shipping carrier, and selected shipping method. You can view the estimated shipping rates and delivery times for each product on our website.
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Processing Time: We typically require 2-7 business days to process your order and produce the items. Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number.
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Shipping Carrier: We use a variety of shipping carriers, including USPS, FedEx, and DHL, to ensure the best shipping rates and delivery times for your order.
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International Shipping: We offer international shipping to many countries. Shipping times and costs vary depending on the shipping destination and the selected shipping method. Please note that international orders may be subject to customs and import fees.
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Shipping Address: Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for lost or delayed shipments due to an incorrect or incomplete shipping address.
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Shipping Updates: You can track the status of your order by entering the tracking number provided in your shipping confirmation email on the shipping carrier's website.
RETURN & EXCHANGE POLICY
At Live and Vibrant, we want to ensure that you are completely satisfied with your purchase. While we do not accept returns or exchanges, we offer a full refund policy for qualifying items with Video Proof.
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Qualifying Items: Items that may qualify for a full refund include:
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Items that arrived damaged due to shipping or handling
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Items that are defective or not as described
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​Items that are lost in transit and not delivered
Please note that custom-made or personalized items are not eligible for a refund unless they are defective, damaged, or not as described.
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How to Qualify for a Refund: To qualify for a refund, please contact our customer service team within 7 days of receiving your order and provide a video of the item, along with a brief description of the issue. The video should show the unboxing process and the damage or defect in detail. Our team will review your claim and determine if it qualifies for a full refund.
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Refunds: Once your claim is approved, we will issue a full refund to the original payment method within 7-10 business days. Please note that we do not refund shipping costs unless the item was defective, damaged or not as described.
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Exceptions: We reserve the right to refuse a refund for items that are not eligible for a refund under this policy or if the item was damaged or misused by the customer.
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