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  • What is your return policy?
    Please note that we do not accept returns unless the product is damaged due to a factory defect. If you believe that your product has a manufacturing defect, please understand that we would require a video showing the unboxing process when making a claim. We apologize for any inconvenience this may cause, but this policy is in place to ensure that we can properly assess the issue and resolve it as quickly as possible.
  • What forms of payment do you accept?
    We accept a variety of payment options, including major credit cards such as Visa, MasterCard, and American Express, as well as PayPal.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. Shipping times and costs vary depending on the shipping destination and the selected shipping method. Please note that international orders may be subject to customs and import fees.
  • What if I have a problem with my order?
    If you have a problem with your order, such as a defective item or an incorrect order, please contact our customer service team as soon as possible. We will work with you to resolve any issues and ensure your satisfaction with your purchase.
  • Can I cancel or change my order?
    If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may be shipped quickly after they are placed.
  • How do I place an order?
    To place an order, simply browse our online store and add the desired items to your shopping cart. Once you've selected everything you want to purchase, proceed to checkout and follow the prompts to enter your shipping and payment information. Once your order is complete, you will receive a confirmation email with the order details.
  • How do I track my order?
    Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the shipping carrier's website.
  • How do I contact customer service?
    You can contact our customer service team by email, phone, or live chat. Our customer service hours are Monday-Friday 8.00am-5.00pm Pacific Standard Time. You can find more information about contacting us on our website.
  • How long does it take to receive my orders?
    The production and shipping time for your orders depends on the selected clothing item or accessory and the shipping destination. you can track the status of your orders through your account on our website.
  • What is your shipping policy?
    Our shipping policy is that we offer only a standard shipping option. Shipping costs vary depending on multiple factors, including the shipping destination, item weight and size, and the selected shipping carrier. To determine the exact shipping cost that will be added to each item, customers may proceed to checkout and review the shipping cost during the shopping cart process. We strive to provide competitive shipping rates and ensure that your items arrive promptly and in pristine condition.
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